When an alarm monitored zone is violated, the alarm will be triggered, keypad will turn into alarm mode, and then alarm system will reporting the alarm condition through telephone line / Mobile Apps (AXIIOT Module)
- Disarm the alarm using following step: [Master PIN] + [#]
- After disarm the system, check the violated zones that activated the alarm.
- You can also disarm the alarm through telephone line and Mobile Apps (AXIIOT Module)
- Please refer to the corresponding user manual for the alarm system model purchased, ensure the command code used is matched with the model purchased.
- Ensure the wire is in good condition and well connected.
- If the problem still cannot be solved, try contact your AX1 alarm installer or us.
It indicated that there is an abnormality of the alarm system, below are the possible root causes that resulting this:
- DC loss → Please check battery voltage or connection.
- External Communication Error → All receivers not answering. Receiver did not press [0] to end call properly. System call out fail due to due to certain reason such as telephone line problem.
- Tamper → Siren box has been opened or tamper switch faulty.
- Phone line Loss → Please check phone line connectivity.
- AC Loss → TNB’s main power supply (MCB) has been switch off or adaptor / SMPS faulty
For DK-LCD keypad:
- Press [MASTER PIN] + [*]
- Choose “USER PROGRAM”, PRESS [#]
- ENTER NEW PIN, Press [#]
- RE-ENTER NEW PIN, Press [#]
- Press [*] to exit.
For DK-ICON keypad:
- Press [MASTER PIN] + [COM] + [*]
- [▼ to enter PIN] + [#]
- Press key [1] to edit Master Pin + [#]
- Enter [4-6 digit New code] + [#]
- Enter [4-6 digit Reconfirm code] + [#]
- Press [#] to confirm
- Press [BACK] to exit
For DK-TSense Keypad
- Press[Master Pin] + [COM] + [#]
- Press [▼ for Pin] + [#]
- Press [▼ for Master] + [#]
- Press [New Pin] + [#]
- Press [Re-enter Pin] + [#]
- Press and hold * to exit
For DK-LED keypad:
- Press [MASTER PIN ] + [COM] + [#] +
- Press [1] + [#] + [1] + [#]
- Press [4-6 digit New code] + [#]
- Enter [Re-enter Code] + [#] +
- Press [COM] + [#] to exit
For Qtron Starlite keypad:
- Press [COM] + [MASTER PIN] + [#]
- Press [01] + [4 digit New code]
- [Re-enter Code] + [#]
- Press [COM] + [#] to exit
- Please ensure that the telephone line is able to function properly.
- If the telephone line is able to function properly, please contact your installer / dealer to check the telephone number setting in the alarm system.
Please contact installer/dealer for this issue, it is recommended to request the service PIC to reduce the ring number count to 5 or less for faster pick up.
It is required to install the Voice Module into Alarm system to enable this feature, otherwise there is only beeps sounds reporting.
- False alarms are mostly caused by faulty sensor or bad cable connectivity. The fault alarm zone will be indicated on alarm keypad.
- Ensure the door and windows which had installed the sensors were fit firmly and snugly to their frame. Besides that, the corroded contacts, terminal, joins, junction box, tamper, sensors and etc. can cause the faulty alarm as well.
- Ensure the installer setting up the proper sensor’s sensitivity level to avoid the fault alarm happened.
You may contact to your dealer of the purchased goods, or, you may contact us to arrange for the service as well.
Company address and contact number is as following:
Daikin Electronic Devices Malaysia Sdn Bhd
No.2, Jalan Ragum 15/17,
Seksyen 15, 40200, Shah Alam,
Selangor, Malaysia.
TEL: +603 5523 9355 EXT: 210 / TEL: +603 5523 1205 EXT: 207
Yes, you can download the manuals for your AX1 and Qtron Starlite System. You can download the manual in Manual & Brochure.